Computer services prices

Home users – standard charges
Technical support in your home per hour
minimum charge 1 hour		 £65
Workshop technical support per hour
minimum charge 1 hour		 £65
Telephone support per call
minimum charge & charge per 15 minutes or part thereof		 £15
Remote support per session
minimum charge & charge per 15 minutes or part thereof		 £15
Email support per reply £15
Out of hours support per hour
(Emergency callout rate) Outside 0900-1700 Mon-Fri. Minimum charge 1 hour		 £85
Remote & telephone support is charged in 15 minute bands. Beyond the first hour all other support is charged in 15 minute bands. Prices for home users include VAT.  
Business users – standard charges
Onsite support per hour
minimum charge 1 hour		 £65
Workshop technical support per hour
minimum charge 1 hour		 £65
Telephone support per call
minimum charge & charge per 15 minutes or part thereof		 £15
Remote support per session
minimum charge & charge per 15 minutes or part thereof		 £15
Email support per reply £15
Business ICT consultancy per hour £85-£125
Out of hours support per hour
(Emergency callout rate) Outside 0900-1700 Mon-Fri. Minimum charge 1 hour		 £85
12 month Standard Support Contract (SLA) Level 3 
 £675
12 month Premium Support Contract (SLA) Level 4  includes local business PAYG option with lower charges £1450
12 month Unlimited Premium Support & Consultancy Contract (SLA) Level 5
£2000
Out of Hours support SLA & International Traveller PAYG to £500/month
   
Remote & telephone support is charged in 15 minute bands. Beyond the first hour all other support is charged in 15 minute bands. Prices for businesses exclude VAT